GENERAL SALE CONDITIONS
- Purchase Procedures;
- Price Transparency;
- Products Delivery;
- Delivery time;
- Complaints and Assistance;
- Right of Withdrawal;
- Applicable Law and Court of Jurisdiction;
- Privacy Information;
- Intellectual Property Law;
- PURCHASE PROCEDURES
By connecting to the website you can directly look over the technical specifications of our products and buy them. To proceed to the purchase just select the items you are interested in and click on the “Buy” button. This will not commit you to the purchase. A trolley will appear and you will simply have to put the possible offer codes and choose the delivery conditions. By clicking on “Pay” an order form will appear. There you can insert your personal data, choose the form of payment and the shipping address, and see the conditions of sale, which, if accepted, will confirm your order. Once you have checked that the details of your order and your personal data are correct, the order form will be sent to Jaku spa srl – Via delle Brede, 9 – 25080 Calvagese D/R – Brescia – Italia. The company reserves the right not to proceed with the delivery if, after checks, the data inserted should be incorrect or incomplete.
- PRICE TRANSPARENCY
All the prices of the on-line shop’s products include VAT.
Delivery costs are separately specified in the order form, and it is possible to de-select them when the total amount of the purchase is more than 98.00 Euros.
- PRODUCTS DELIVERY
We deliver our products all over the world, by means of couriers or national mail services, within the standard delivery time tables (from 3 to 15 working days).
- DELIVERY TIME
Delivery times may vary at certain times of the year (scheduled bank holidays) due to foreseeable delays in freight traffic.
The customer will have to specify an address where someone will be available to receive the order throughout the entire day. Should the Courier not find anyone to receive the parcel at the said address, it will be the customer’s responsibility to contact the Courier or Poste Italiane in order to agree on the time of any subsequent delivery, or the collection of the goods at their premises.
Jaku spa srl guarantees the products’ conformity to the specifications on the order form.
The payment of the amount corresponding to the order sent to Jaku spa srl may be made with PAY PAL.
PayPal is the most reliable way for customers to pay for their online purchases,
since their financial data are never shared with the recipient of payment.
With PayPal, customers can shop in complete peace of mind and security, because PayPal guarantees ultimate protection of all customer’s data thanks to the most advanced technological tools.
- COMPLAINTS AND ASSISTANCE
For any complain or assistance on the purchased items just contact JAKU spa srl – by mail at this address: Jaku spa srl – Via delle Brede, 9 – 25080 Calvagese D/R – Brescia – Italia or by e-mail at: firstname.lastname@example.org.
Complains will be attended to by Jaku spa srl as soon as possible; the Customer will receive an answer within 2 (two) working days from the communication.
- RIGHT OF WITHDRAWAL
According to the law, if you are a customer who has acted for purposes unrelated to your professional activity, you may withdraw from the purchase contract, by returning the purchased goods to Jaku spa srl, and obtain a refund of the paid price, without having to pay any additional charges or penalties. You may cancel the purchase within 14 working days, starting from the day you have received the product/s you have bought, by following the Withdrawing Procedure explained below. This right cannot be exercised, however, in the following cases:
- Goods clearly damaged by customer misuse
- Customized or clearly personalized goods or products which, by their very nature, cannot be sent back or are liable to deteriorate or alter rapidly:
- Packed and sealed products that have been opened by the customer;
- Products that have been opened and used by the customer.
In the event of exercising the right of withdrawal, the Customer will have to return the goods, intact and unused, at his/her own expenses to Jaku spa srl within 14 working days starting from the date of receipt of the goods, attaching a copy of the invoice or delivery note. The goods must be returned via insured prepaid freight. No goods shall be accepted if sent by carriage payable on arrival or COD. Jaku spa srl shall make a refund after receiving a notification in which the Customer has expressed his/her wish to cancel the purchase and after having the courier’s assurance that it has received the goods to be returned. Any costs of shipping and home delivery shall be borne by the Customer. The essential condition to exercise the right of withdrawal is that the goods and the packaging are to be intact.
In all cases concerning the return of goods, all transport costs shall be borne by the Customer.
- APPLICABLE LAW AND COURT OF JURISDICTION
Contracts governed by these General Conditions of Sale are enforced by the Italian law. Any dispute arising from the execution of the contract governed by these General Conditions of Sale shall be settled by the Court of Brescia. Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, I declare that I have carefully read and understood these General Conditions of Sale and I explicitly accept the following clauses: 1,2,3,4,5,6,7,8.
- PRIVACY INFORMATION
Legislative Decree no. 196/2003: Personal Data Protection Code
With reference to Legislative Decree no. 196/2003 (Personal Data Protection Code), we inform you that your personal data shall be processed to supply the service you have requested and to fulfill any related legal, fiscal and accounting obligations. We also remind you that, in order to handle your request, your data may be disclosed to third parties performing related activities required for the correct fulfillment of the service such as computer and telematic system management.
The Data Controller is Jaku spa srl.
You may exercise your rights by contacting;
Jaku spa srl – Via delle Brede, 9 – 25080 Calvagese D/R – Brescia – Italia
- INTELLECTUAL PROPERTY LAW
All marks, logo, brands, as well as any intellectual work, distinctive mark, sign or name, image, photograph, written text or graphic, and more generally any other intangible asset protected by international laws and agreements about intellectual and industrial property reproduced on the web Site are, and remain, Jaku spa srl and its legal predecessors’ exclusive properties. The access to the website and/or the conclusion of a purchase contract does not entitle the Customer to any right on them.
Jaku spa srl can change at any momen,t and without warning, the content of this General Sale Conditions.
Any possible changes will be effective starting from the date they appear on the Website, as declared in the General Sale Conditions header.
In case of changes, if not differently and specifically agreed between Jaku spa srl and the Customer, the conditions applied to already signed contracts will remain those valid at the moment of conclusion.